WhatsApp Connector Enterprise
Developed for organizations with advanced regulatory, performance, and infrastructure requirements
For organizations with advanced regulatory, performance, and infrastructure requirements
Why choosing this solution?
Data ownership
All your customer data and traffic will reside in a solution controlled by you. No more GPDR or ISO compliance issues.
Enhanced security
You dictate the rules. The solution will be adapted to follow them.
Premium support
In coordination with your IT & CX teams.
Full control
Real time full access to your data, always.
What is needed?
Zendesk Suite Professional
Built for Zendesk customers with a Zendesk Suite Professional License or superior.
In-house Zendesk Administrators
A setup project must be ensued for this. Consultancy and/or IT development services might be needed.
One business, one solution
Your Server
A dedicated server physically located wherever you choose, with the specifications you choose.
Your Database
It can reside in your dedicated server or in other server of your choosing. Always accessible by your team.
Your App
The Zendesk Application your users will see will have your logo & brand image. All customized to suit your needs.
Your People
We help your team set up the WhatsApp Connector in Zendesk. Then, you can fly alone.
Integrate proactive WhatsApp into your Zendesk workflows NOW.
Contact us for more information.
WhatsApp Connector by Respira - Enterprise Edition
Empower your organization with the enterprise-grade version of the WhatsApp Connector by Respira, the Zendesk marketplace’s leading app for sending individual, bulk, and automated proactive WhatsApp notifications.
This version stores your data in your own infrastructure, and provides your agents with your own private Zendesk app for proactive WhatsApp messaging.
Built for Enterprise Performance and Compliance
This app has been developed for organizations with advanced regulatory, performance, and infrastructure requirements.
Its dedicated hosting environment for both the application and database ensures enhanced data privacy and security. You also enjoy priority support and customized branding to ensure consistent corporate identity in your Zendesk instance.
Its automated blacklisting and customer data deletion features support GDPR and other global data protection frameworks.
Seamless Agent and Automation Workflows
Your agents will be able to send WhatsApp templates directly from the upper and right sidebar forms, or using Macros.
Its fully documented API allows for easy integration of proactive WhatsApp messages into your existing triggers and automations, advanced AI, or any bot or AI agent.
Use Zendesk AI, Zapier, n8n, or custom code to send event-based notifications — like when a new customer is registered, an order is placed, or a booking is confirmed.
Enterprise-Grade Campaign Management
Launch and manage high-volume WhatsApp marketing campaigns with full visibility and control, by uploading Excel files or using the API.
Insightful Reporting and Analytics
Track delivery performance, engagement, and outcomes with real-time reporting and internal ticket notes that keep your team informed. Gain actionable insights to optimize message delivery and enhance customer satisfaction.