WhatsApp Connector for sending notifications from Zendesk^®

If you are a Zendesk^® customer, you can start sending WhatsApp notifications now. Using our WhatsApp Connector, outbound messages based on Facebook’s authorized templates can be delivered to your customers in multiple ways.

New conversations or responses beyond Facebook’s 24 hour limit can be established from the Agent Workspace via macros that set the appropriate conditions in Zendesk^® Support, and then send the selected WhatsApp notification using our software and Sunshine Conversations.

Not only can you send responses past Facebook’s 24 hour limit, but our Connector unlocks brand new potential for how you can use WhatsApp for your business.

You can also send bulk WhatApp notifications to a list of customers from inside Zendesk^® using campaigns. Creating a WhatsApp campaign is extremely easy. All you have to do is specify a WhatsApp template and upload your Excel or CSV file directly to Zendesk^®.

With the use of Triggers, Macros and Automations, your team will be more efficient than ever before. For example:

• You can send an automated WhatsApp to the head of sales when you receive an email from a VIP client.
• You can enable your agents to send predetermined WhatsApp notifications with one click to your customers.
• You can send an automated WhatsApp notification if a client does not responde to a previous notification in 24 hours.

Triggers, Macros and Automations will keep both your agents and customers happy!

You may also use the WhatsApp Connector to welcome your clients and ask them to start a conversation from the Zendesk^® Agent Workspace:

It is also possible to send WhatsApp dynamic messages using other applications (PMS, Ecommerce, CRM, CPQ, ERP, etc). Those messages are usually accommodation reservations, online orders, welcome messages to new clients, quote requests, invoice collections, etc.

Imagine you run a hotel. We can set up the Connector so that when a reservation is made, a WhatsApp notification is sent automatically with some text and a link with all the details. We may also deliver another message 48 hours prior to the check-in with specific information about the stay.

As you can see, the possibilities are endless. Contact us to find out how the WhatsApp Connector can suit your business needs.

You can review the WhatsApp Connector and launch its installation through Zendesk^®'s Marketplace.

Contact us

Contact us if you want to see how Zendesk^® Suite, Zendesk^® Sunshine Conversations, and our integration work together to send new WhatsApp notifications or respond to customers after more than a day.

We will also be happy to analyse how to set up these systems, and adapt our development to proactively communicate with your customers via WhatsApp in the most effective manner.