Shopify integration

Improve your agents´ productivity

Shopify Integration

Due to the increasing relevance and explosive growth of Shopify, Zendesk® itself has developed an application to display relevant information from it on its Support, Chat & Messaging and Sell interfaces so agents and sales reps avoid switching back and forth between Zendesk® and Shopifiy for most situations when working on on an incident, request or deal.

This app queries the store(s) you run on Shopify and provides a snapshot of the end user or customer’s profile and recent orders, allowing also to refund or cancel them directly or accessing a specific order for more details without leaving Zendesk®’s interface.

Shopify and Zendesk Integration [Shopify and Zendesk App Integration. Customer and Order Details. Ecommerce, Zendesk CRM and Customer Experience (CX)]

Related to this positive evolution, in March 2021 a new feature for the Shopify integration was added (phone number lookup) and another one (refunds & Cancellations) improved to reinforce the mission of this app: solve chats & tickets faster, provide a better customer experience, and sell more thanks to the access of relevant customer information (orders, spending, delivery address).

Shopify makes it also easy to place the Zendesk® widget (for both Support and Chat & Mesagging) on your ecommerce store(s). You can view more details on this integration and install it by going to Zendesk®'s marketplace (Support, Chat & Messaging and Sell).

Respira Internet has worked with retailers with multiple Shopify shops that are supported by Zendesk®. We can help you design multi-language and conditional contact forms for the widget, tailor its behaviour on your Shopify site(s), and also further integrate the products from both vendors to bring/display more specific information into Zendesk®, carry out from its interface other Shopify-related tasks, or even automate processes as per specific browsing and purchasing customers’ behaviours.

Contact us for more information.

>> Check Shopifiy App in Zendesk®

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

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