Using G Suite & Zendesk

We help you integrating both systems for increased productivity

Google Workspace (G Suite) Migration & Integration

Google Workspace (formerly G Suite) is the productivity software that startups and new ventures primarily use. They often manage their tickets, help requests and sales activities through a combination of its mailing (Gmail), calendar, sheets, docs, slides, video conferencing (Meet), messaging (Hangouts) and storage (Drive) capabilities.

Google and Zendesk Sell Integration [Google and Zendesk Sell. Contacts and tasks sync. Google Drive files in the deals and opportunities. CRM, Sales Automation, Service Automation, Customer Experience (CX)]

When the customer service and sales needs can no longer be managed by Google Workspace (G Suite) alone and a scalable and collaborative solution is required for CRM, ticketing or opportunities, Zendesk is a proven option. By working with us to put it in place, there are quick improvements in the output and satisfaction of the agents and sales reps, together with more visibility and control of customers and prospects through templates, tasks, triggers, time-based actions and reporting.

With our didactic methodology, you are able to start using Zendesk Support or Sell in less than a week and follow the best practices so everyone quickly prefers Zendesk over Google Workspace (G Suite) for Customer Experience-related tasks and processes.

Connecting Gmail to Zendesk is easy. There are also useful integrations in the Marketplace like the Google Hangouts App (to increase collaboration or link a ticket to a conversation) for Support or the Google for Sell App (to sync calendars, contacts and tasks) and Google Drive for Sell App (to view and share files and documents related to deals/opportunities) for Sell.

Email us for a free 15 minute meeting to see how to move from Google Workspace (G Suite) to Zendesk for a better Customer Experience through Service and Sales automations.

Contact us for more information.

>> Check G Suite Apps in Zendesk®

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

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