Zendesk ®

Champions of customer service

Further Services around Zendesk®.

After you have started using Zendesk®, we can also help you with:

Reviewing your support process and providing quick improvements
Extending Zendesk® to other channels beyond its standard ones (Web forms, Email, Phone, Chat):
  • Instant messaging apps: WhatsApp, Facebook Messenger, Twitter Direct Messenger, Instagram Direct Messenger, LINE, WeChat.
  • Social media apps: Youtube, Facebook, Twitter, Instagram, LinkedIn, Pinterest, Snapchat.
  • In-App: replicate how leading brands serve their customers throughout their own apps.
Evolving your Customer Service organisation through the previous channels and:
  • Leverage existing apps in the marketplaces of Zendesk® and other SaaS you might use.
  • Provide private applications and specific integrations to gain efficiencies.
  • Complementing technologies: Bots, RPA, ERPs, etc.
Branding Zendesk® to reflect your image: help center, widget, email templates.
Streamlining Multilingual customer experience via dynamic content and help center.
Setting up multi-brand support (the same agents serve customers of different lines of businesses of the company in a personalised and structured way) with the Enterprise edition.
Involving other departments and vendors in the support process to improve the overall customer experience while gaining significant efficiencies.
Replicating how Zendesk® uses Zendesk® for IT, HR, Finance, Collections and other departments to manage your internal requests and improve the employee experience.
Training for your administrators and agents.
Zendesk® Administrator on Demand.
CXO on Demand.
Setting up and managing Zendesk® automated functions: triggers, automations, macros, external notifications.
Connecting all your customer data through Zendesk® Sunshine’s unified profiles, external events, and custom objects.
Enabling Zendesk® to send notifications (outbound messages) with WhatsApp, Facebook Messenger and other instant messaging apps using Zendesk® Sunshine Conversations.

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