Reviewing your support process and providing quick improvements

Extending Zendesk^® to other channels beyond its standard ones (Web forms, Email, Phone, Chat):

• Instant messaging apps: WhatsApp, Facebook Messenger, Twitter Direct Messenger, Instagram Direct Messenger, LINE, WeChat.
• Social media apps: Youtube, Facebook, Twitter, Instagram, LinkedIn, Pinterest, Snapchat.
• In-App: replicate how leading brands serve their customers throughout their own apps.

Evolving your Customer Service organisation through the previous channels and:

• Leverage existing apps in the marketplaces of Zendesk^® and other SaaS you might use.
• Provide private applications and specific integrations to gain efficiencies.
• Complementing technologies: Bots, RPA, ERPs, etc.

Branding Zendesk^® to reflect your image: help center, widget, email templates.

Streamlining Multilingual customer experience via dynamic content and help center.

Setting up multi-brand support (the same agents serve customers of different lines of businesses of the company in a personalised and structured way) with the Enterprise edition.

Involving other departments and vendors in the support process to improve the overall customer experience while gaining significant efficiencies.

Replicating how Zendesk^® uses Zendesk^® for IT, HR, Finance, Collections and other departments to manage your internal requests and improve the employee experience.

Training for your administrators and agents.

Zendesk^® Administrator on Demand.

CXO on Demand.

Setting up and managing Zendesk^® automated functions: triggers, automations, macros, external notifications.

Connecting all your customer data through Zendesk^® Sunshine’s unified profiles, external events, and custom objects.

Enabling Zendesk^® to send notifications (outbound messages) with WhatsApp, Facebook Messenger and other instant messaging apps using Zendesk^® Sunshine Conversations.