Zendesk ® Consulting and integration

Extending Zendesk® to better serve your business

Integration and consulting

Zendesk® makes support, sales, and customer engagement software for everyone. It’s quick to implement, easy to use, and scales to fit your needs. With our help, you can start using Zendesk® in hours — not weeks.

Zendesk® is easy-to-use and fast-to-configure. It can exponentially improve the way you support your customers. We work with you to adapt what makes sense while leveraging the standard functionalities and processes of Zendesk® so your business needs are covered in the most cost-effective way.

Get the most out of Zendesk®

Take advantage of our experience as both Zendesk® employees and consultants. We have made dozens of integrations for diverse companies.

Working with us, you will benefit from:

  • Making the most of Zendesk® omni-channel features (WhatsApp, email, phone, etc.).
  • Higher conversion and productivity for sales reps with Zendesk® Sell.
  • Selection and configuration of the best marketplace applications for your business.
  • Specific apps & integrations we can develop as of your processes & systems map.
  • Design, layout and integration of your Guide Help Center, as per your business requirements.
  • Avanced Support Widget configuration in your website / app.
  • Quick Messaging set up and Flow Builder design for more personalised experiences for end users via web, mobile, and in-app.
  • Deeper personalisation of Zendesk through Sunshine's objects, relationships, events, and profiles.
  • Outbound messages and notifications beyond the 24h rule to start and keep conversations on Facebook Messenger, WhatsApp, and Instagram DM.

Implement Zendesk®´s Best Practices from Day 1

Our experience at Zendesk® will help you improve your omni-channel Customer Experience, Sales and Internal support by using Zendesk®’s functionalities, methodology and recommendations. You will be able to:

  • Improve your CSAT (Customer Satifsfaction).
  • Increase your sales and pipeline control using Zendesk® Sell.
  • Save countless hours by putting in place procedures that save time for both your customers and your staff.
  • Keep your customers engaged with no extra work from your side by leveraging the power of the help center, triggers and automations.
  • Allow your customers to communicate with you however they want (whatsapp, chat, web form) and keep the conversation flowing using the most convenient channel for you in each interaction (the previous ones or phone, SMS or email).
  • Keep control and trace the whole omni-channel interaction. Everything will be registered automatically, no matter if your client jumps from whatsapp to chat, email, web forms, etc.
  • Transform your support team into super agents with all the required functionalities and information to handle the omni-channel interaction through the same workspace/interface supercharged with Zendesk®’s marketplace applications, your own private ones and specific integrations via custom text fields.
  • Analyse and monitor the most important support metrics (Customer Satisfaction, First Reply Time, Total Response Time) and others we define together so your customer satisfaction and agent happiness reach and stays at the highest levels.

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