Workflows, Collaboration, Compliance

How Zendesk works to increase productivity and find solutions

Workflows, Collaboration, Compliance

A lot of development effort has been made on features that increase the agents and sales reps efficiency and overall productivity of the Customer Service, employee support, and Sales departments:

  • Agent Workspace (to handle all the interactions from the same interface)
  • Collaboration tools (light agents for other departments and side conversations with third-parties)
  • Workflow tools (automations, triggers, macros, templates, tasks)
  • Routing options (to assign the request or lead to the right agent or sales rep)
  • SLAs (Service Level Agreements)
  • Intelligent Views (to organise and act on the information on a personal and group level)
  • AI (automatic responses for the web forms and email recommending articles as per the natural language of the request, knowledge base content suggestions, customer satisfaction (CSAT) prediction, integration of Google Translate into Chat & Messaging)

Improve the collaboration and ticket resolution times through side conversations with third-parties in Zendesk<sup>®</sup> Support

The compliance certifications and memberships of Zendesk® are a proof of its security, availability and performance, being an important element to ensure its suitability for different kinds of companies (startups, SBMs, Commercial and Enterprise) and public organisations.

Zendesk® has also invested heavily to assist its customers in complying with their obligations with the GDPR (General Data Protection Regulation) or the CCPA (California Consumer Privacy Act).

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

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