Improve your productivity

Prestashop Integration

Prestashop is one of the main ecommerce providers in Europe. Working with the partner 202 Ecommerce, Zendesk® has developed an application for Support to show relevant customers’ information so agents can deal with most of the cases without leaving the Zendesk® console and therefore reinforcing its role as a CRM or ticketing or service automation software.

Zendesk for Prestashop App by partner 202 [Prestashop and Zendesk App Integration. Customer and Order Details. Ecommerce, Zendesk CRM and Customer Experience (CX)]

At a first glance, this app lets us know the end user’s name, first purchase date, and recent orders. When more information is required about one of the latter, we can see its date, product name, quantity, and the billing and shipping addresses.

It is also very easy to embed the Support widget on your Prestashop store. You can view more details on this integration and install it by going to Zendesk®'s marketplace.

Respira Internet has valuable experience with retailers working with both Prestashop and Zendesk®. We can assist you designing multi-language and conditional contact widget forms, tailoring its behaviour on your ecommerce web, and also further integrate the products from both vendors to have more insights in Zendesk®, carry out other Prestashop-related tasks from there, or even configure automations depending on the customers’ browsing and spending.

Contact us for more information.

>> Check Prestashop App in Zendesk®

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

Schedule my consultation

Schedule my FREE 15 minute consultation
We will never share your info with anyone