Integrating WooCommerce & Zendesk
We help you work with WooCommerce and Zendesk
WooCommerce is an e-commerce platform built on WordPress. Adding its plugin into a Web Site developed on that technology, an online store can be set up very fast.
CRM Perks, WooCommerce Orders, and WooCommerce by Zenplantes are the main apps connecting both softwares, with different price ranges and functionalities as well. From the Zendesk Support side, their main purpose is to display the latest orders of the end customer. From the WooCommerce part, the main feature is being able to create a ticket.
There are other integrations for diverse purposes, being Dynamic Coupons for WooCommerce a remarkable one for creating, retrieving and sending unique coupon codes directly from the agents interface.
Those applications contribute to creating a better customer experience with your ecommerce site by getting lower First Reply (FRT) and Total Resolution Times (TRT), and also making Customer Service representatives more pleased with centralised information and actions in Zendesk as a CRM or Service automation platform.
It is easy to install the application and also place the Zendesk widget on your WooCommerce store to enable customers to chat or contact you via web form. With Respira Internet’s help, you can create conditional and multi language forms, and also develop a specific integration to bring more information into Zendesk and allow to carry out WooCommerce-related actions, or even configure triggers & automations as per customers’ behaviour on your WordPress site.
Contact us for more information.