Moving from using Gmail to Zendesk
We help you with the process
Gmail Migration & Integration
Gmail is the choice for startups in all stages and other types of recently created companies. They often handle tickets, support requests and sales opportunities through it.
When those interactions cannot be managed anymore with Gmail and a scalable CRM or customer service or sales automation solution is needed, Zendesk® is a frequent choice. By working with us to implement it, there are immediate gains in the productivity and satisfaction of your support and sales organisations, together with a better understanding of the customer cycle and an improvement of its management through automations, analytics and self-service.
With our practical approach, you can start taking advantage of Zendesk® Support or Sell in less than a week and progressively adopt useful functionalities that make your customer service and commercial personnel quickly prefer this software over Gmail.
Integrating both systems is also simple and there are many apps in the marketplace that extend their reach. One of our favourite ones for Support is Email Tracking that allows us to know whether an email has been opened. A comparable functionality is provided by Zendesk® Sell when sending the communications through it.
Contact us for more information.