Zendesk ® Private apps

Extending Zendesk® to better serve your business

Why us

As former Zendesk® Employees and Software & Technology veterans with more than 15 years of experience in the industry, we have been involved in dozens of IT, CRM and Zendesk®® projects for companies of diverse sizes and industries.

By working with us, you also benefit from a deep knowledge in Service and Sales Automation, a good understanding of back office systems, and a pioneer experience in enabling business applications to send outbound messages (notifications) through WhatsApp and other social messaging apps.

Beyond Zendesk® and the access we have to their employees as a specialised partner, our network also includes valuable contacts at:

Huge Tech corporations like Facebook, Amazon, Microsoft, Google, Oracle and Salesforce
Niche consulting partners of bots, RPA, Ecommerce, IOT, telephony systems, BPOs, etc.
Other Finance (ERP), Ecommerce, Customer Experience (CX) and Human Capital Management (HCM) vendors

We are obsessed with helping you improve your Customer Experience throughout an effective Zendesk® implementation that includes best practices, hands-on training for Agents & Admins, and apps & integrations development around and beyond Zendesk® if required.

Based in Madrid (Spain), we are one of the few Zendesk specialist partners in Europe. Delivering our projects remotely, and providing good value for money for our consultancy services, you can also rely on us to assess your Zendesk® configuration and workflows, and the overall Information Technology Systems related to your customer-focused departments.

Contact us for a free 30 minute conversation to review your Contact Center and Sales Representatives situation and get insights to serve better and sell more.


The first consulting session is absolutely free, no matter how long it takes.


There is absolutely no obligation from your side. No questions asked.


We keep your idea private. We will sign an NDA agreement if you want.

Contact us for more information.

Guillermo Prieto

Customer Experience Leader

Ex Zendesk© employee.
+10 years of experience in CRM & CX.
MSc, Management of Information Systems master degree.

Linkedin Profile

Cesar Chas

Technology Leader

15+ years of experience as a web & SaaS developer.
Certified Zendesk© consultant and developer.
Enterpreneur, economist, and full-stack developer.

Linkedin Profile