Zendesk Onboarding

Start using Zendesk in a matter of days, not weeks

Zendesk® Onboarding

We help you set up and integrate Zendesk® for an Outstanding Customer Experience with Suite Support and Sell.

This is a summary of our onboarding process for a fast implementation, autonomous administration and successful usage of Zendesk®:

  • Kick off meeting
  • Initial setup
  • Continuous iterations with hands-on sessions to use more functionalities, establish workflows, configure advanced settings, and adopt Zendesk®’s best practices.
  • Post go-live technical and functional support.

Zendesk Onboarding [Zendesk Onboarding. Set up. Implementation. Iterations. Hands-on Training. Assessment. Change Management. Advanced Configuration and Administration. Workflows. Best Practices. Tips and Tricks]

Our help can be very beneficial before, during and after the implementation in case you answer ‘yes’ to any of those questions:

  • Are you new to Zendesk®?
  • Have you tried to configure it during the trial but gave up?
  • Do you have time or skills constraints to put in place?
  • Is your implementation requiring an Assessment?
  • Have you detected that your sales reps, customer service agents or administrators need guidance or training on using or configuring Zendesk®?
  • Are your customers using instant messaging Apps (WhatsApp, Facebook Messenger, WeChat) you should support from Zendesk®?
  • Would you like to avoid switching between different applications or windows as much as possible?
  • Do you envision using Zendesk® as a CRM?

Those are the services we provide for an effectively use & administration of Support, Guide, Chat, Messaging, Talk, Explore & Sell:

  • Assessment
  • Implementation
  • Change management
  • Advanced configuration
  • Hands-on training

Besides giving you beneficial tips and tricks during the onboarding process, we also Identify public applications and are able to develop SaaS integrations & apps that meet business and technical needs around and beyond Zendesk®'s Service and Sales capabilities.

More information at zendeskonboarding.com.

Contact us for more information.

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers