Zendesk^® Onboarding

We help you set up and integrate Zendesk^® for an Outstanding Customer Experience with Suite Support and Sell.

This is a summary of our onboarding process for a fast implementation, autonomous administration and successful usage of Zendesk^®:

• Kick off meeting
• Initial setup
• Continuous iterations with hands-on sessions to use more functionalities, establish workflows, configure advanced settings, and adopt Zendesk^®’s best practices.
• Post go-live technical and functional support.

Our help can be very beneficial before, during and after the implementation if you answer ‘yes’ to any of those questions:

• Are you new to Zendesk^®?
• Have you tried to configure it during the trial but gave up?
• Do you have time or skills constraints to put in place?
• Is your implementation requiring an Assessment?
• Have you detected that your sales reps, customer service agents or administrators need guidance or training on using or configuring Zendesk^®?
• Are your customers using instant messaging Apps (WhatsApp, Facebook Messenger, WeChat) you should support from Zendesk^®?
• Would you like to avoid switching between different applications or windows as much as possible?
• Do you envision using Zendesk^® as a CRM?

These are the services we provide for an effective use and administration of Support, Guide, Chat, Messaging, Talk, Explore & Sell:

• Assessment
• Implementation
• Change management
• Advanced configuration
• Hands-on training

Besides giving you beneficial tips and tricks during the onboarding process, we also Identify public applications and are able to develop SaaS integrations & apps that meet business and technical needs around and beyond Zendesk^®'s Service and Sales capabilities.

More information at zendeskonboarding.com.

Contact us for more information.