Integrating Slack & Zendesk

We help you integrating Slack to enhance your team performance

Slack Integration

Slack is one of the most used communication tools. Different sized companies use it to reduce the email load and foster internal and external collaboration.

Zendesk® has developed the Slack for Zendesk® Support app to bring all of the customer interactions into Support. From the Slack interface, tickets and internal notes can be created in seconds and notifications on new and updated ones are delivered to any Slack channel.

Slack and Zendesk<sup>®</sup> Support Integration [Slack and Zendesk<sup>®</sup> Support App Integration. Ticketing, Internal Collaboration, Workflows. CRM and Customer Experience (CX)]

Slack and Zendesk® Support are integrated almost immediately. With our assistance, the best practices are also implemented to combine customer-related workflows, empowering agents to efficiently deliver a great Customer Experience.

Contact us for a free 15 minute meeting to see how to supercharge your Slack with Zendesk®’s omnichannel capabilities, potentially making it also your de facto CRM.

Contact us for more information.

>> Check the Slack App in Zendesk®

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

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