Integrating Zendesk Chat & Support
We help you integrating Chat - Support for a seamless experience
Support & Chat Integration
Zendesk® launched the Agent Workspace to provide agents a unified interface to handle conversations in different channels (email, web widget, chat and also phone and social messaging apps) in which the relevant customer information is displayed.
This functionality is only available for Zendesk® Suite customers. For those that will keep their licencing of Support and Chat (formerly also known as Zopim) separated, the app Zendesk® Chat for Support allows service agents to message customers directly on Zendesk® Support, providing more information about the end user they are chatting with.
From the Chat interface perspective, in the Zendesk® Support tab in the Accounts Setting section, it is defined whether a ticket is created when there is no connection.
The set up of the integration is fast. With our guidance, you can quickly incorporate Chat and its workflows into your customer service organisation for omnichannel Support, also ensuring agents leverage the appropriate functionalities that your licensing brings (either through the Agent Workspace or as different products that are connected).
Reach us for a 30 minute free call to determine how to use Support & Chat together.
Contact us for more information.