Integrating Zendesk Chat & Support

We help you integrating Chat - Support for a seamless experience

Support & Chat Integration

Zendesk® launched the Agent Workspace to provide agents a unified interface to handle conversations in different channels (email, web widget, chat and also phone and social messaging apps) in which the relevant customer information is displayed.

Zendesk Chat and Support Integration through the Agent Workspace [Chat and Support Integration. Agent Workspace. Messaging, Omnichannel, Ticketing. Zendesk CRM and Service Automation]

This functionality is only available for Zendesk® Suite customers. For those that will keep their licencing of Support and Chat (formerly also known as Zopim) separated, the app Zendesk® Chat for Support allows service agents to message customers directly on Zendesk® Support, providing more information about the end user they are chatting with.

From the Chat interface perspective, in the Zendesk® Support tab in the Accounts Setting section, it is defined whether a ticket is created when there is no connection.

The set up of the integration is fast. With our guidance, you can quickly incorporate Chat and its workflows into your customer service organisation for omnichannel Support, also ensuring agents leverage the appropriate functionalities that your licensing brings (either through the Agent Workspace or as different products that are connected).

Reach us for a 30 minute free call to determine how to use Support & Chat together.

Contact us for more information.

>> Check the Zendesk® Chat App for Zendesk® Support

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

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