WhatsApp Connector Use Cases

How the WhatsApp Connector can help your specific business needs

How can the WhatsApp connector help your sector?

There are many situations in which it is useful to send proactive notifications via WhatsApp:

  • E-commerce and physical stores
    • Reminders and offers for abandoned carts
    • Massive promotions with discounts and coupons (Black Friday, Sales, etc.)
    • Communications from company headquarters to store employees
    • Communications with carriers and other intermediaries
  • Hotels and restaurants
    • Reservation number and details.
    • Reminder of the reservation the day before, also requesting that you indicate the time of arrival (tourist accommodation).
    • Satisfaction survey and request at the end of a stay or meal.
  • Health & Wellness
    • Use notifications to notify your patients about appointments
    • Attract potential patients who have previously been interested
    • Appointment notifications
    • Reminders of documentation to submit, guidelines to follow, and etc.
  • Education
    • Send information about courses to potential students who have previously shown interest
    • Support and resolution of concerns during registration
    • Reminders of when classes start, where they are taught, scheduling, etc.
    • Send discounts and promotions
    • Relationships and events with alumni
  • Fitness
    • Send mass notifications about offers, upcoming classes, events, price
    • changes, etc.
  • Wholesalers and distributors
    • Product news
    • Discounts and promotions
    • Incidents with orders
  • Financial Services and Insurance
    • Terms and conditions of loans, credits, mortgages, policies, investment funds, retirement plans, etc.
    • Documents to review
    • Initiation of signing and contracting via cell phone.
    • Confirmation of approval, granting, contracting, etc.
  • Logistics
    • Locator with shipment request
    • Notice and updates with estimated date and time of delivery
  • Transportation
    • Reservation locator and number
    • Notification of delays or changes in the route
  • Professional Services
    • Invoice reminders
    • Billing notifications by WhatsApp
    • Information about service outages, service restoration, etc.
  • Utilities (telecommunications, water, electricity, gas)
    • Notifications of consumption limits reached
    • Notices of available bills
    • Information on new plans and rates
    • Cross-selling (alarms, telephone plans, promotions, etc.)
  • Entertainment
    • Notification of events
    • Subscription offers
    • New products
  • Government
    • Weather updates
    • Service information
    • Public transportation announcements
    • Tax and fine notifications
  • Fashion and Apparel
    • Marketing Campaigns, new trends
    • Order Tracking and Updates
    • Customer Loyalty Programs
    • Customer Feedback and Surveys
  • Insurance
    • Customer Support and Resolution
    • Emergency Services
    • Compliance and Documentation submission
    • Payment portals
  • Software and Technology
    • You can use WhatsApp to remind your customers to send you information, data, access an application, etc.
  • User Onboarding and Tutorials
    • Emergency communication and software update warnings
    • Feedback and ratings surveys

As you can see, there are lots of ways our connector can help your business. Contact us to see if the connector can help yours.


Olalá Homes
"As tourism revives, we want our Traveler Experience to reach an even higher level. Having the ability to send proactive, automated WhatsApp messages is a major milestone. Launching Zendesk® Sunshine Conversations and working together with Respira Internet allows us to keep our customers' stay expectional and even more satisfying."

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers

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