WhatsApp, Facebook Messenger, Twitter, WeChat & Line
Social Messaging (WhatsApp & More)
Zendesk® supports the most popular Social Messaging Apps out of the box: WhatsApp, WeChat, LINE, Facebook Messenger, Twitter Direct Messenger and Instagram Direct Messenger. Agents handle real-time interactions in a conversational manner through the same agent workspace they use for email, chat or phone communications.
From the administration point of view, the integration with WhatsApp and Facebook is set up quickly so your Customer Service covers those and other social channels straight away. There is also the possibility to embed specific widgets in your web site or mobile app to make it easy for your customers to reach your service representatives via FB or WhatsApp.
Triggers, automations and other workflows can also be configured for those sorts of interactions, and the reporting capabilities of Zendesk® Explore are extended to them as well.
Request a free 15 minute meeting to show you how Zendesk® works with the social messaging apps and determine whether incorporating them into your omnichannel strategy is profitable.
Contact us for more information.