Social Messaging

Whatsapp, Facebook Messenger, Twitter, WeChat & Line

Social Messaging (WhatsApp & More)

Zendesk® supports the most popular Social Messaging Apps out of the box: WhatsApp, WeChat, LINE, Facebook Messenger and Twitter Direct Message. Agents handle real-time interactions in a conversational manner through the same agent workspace they use for email, chat or phone communications.

WhatsApp conversation in the Agent Workspace of Zendesk Suite [Zendesk Support integrates with popular social messaging apps for an omnichannel customer experience: WhatsApp, WeChat, LINE, Facebook Messenger and Twitter Direct Message]

From the administration point of view, the integration with WhatsApp and Facebook is set up quickly so your Customer Service covers those and other social channels straight away. There is also the possibility to embed specific widgets in your web site or mobile app to make it easy for your customers to reach your service representatives via FB or WhatsApp.

Triggers, automations and other workflows can also be configured for those sorts of interactions, and the reporting capabilities of Zendesk® Explore are extended to them as well.

Request a free 30 minute Zoom meeting to show you how Zendesk® works with the social messaging apps and determine whether incorporating them into your omnichannel strategy is profitable.

Contact us for more information.

By working with us, you will benefit from:

15+ years building web platforms
Experience at managing high load systems
Agile development practices
Great process flexibility
Payments by budget or by hours