Social Messaging

Whatsapp, Facebook Messenger, Twitter, WeChat & Line

Social Messaging (WhatsApp & More)

Zendesk® supports the most popular Social Messaging Apps out of the box: WhatsApp, WeChat, LINE, Facebook Messenger, Twitter Direct Messenger and Instagram Direct Messenger. Agents handle real-time interactions in a conversational manner through the same agent workspace they use for email, chat or phone communications.

WhatsApp conversation in the Agent Workspace of Zendesk Suite [Zendesk Support integrates with popular social messaging apps for an omnichannel customer experience: WhatsApp, WeChat, LINE, Facebook Messenger, Twitter Direct Messenger and Instagram Direct Messenger]

From the administration point of view, the integration with WhatsApp and Facebook is set up quickly so your Customer Service covers those and other social channels straight away. There is also the possibility to embed specific widgets in your web site or mobile app to make it easy for your customers to reach your service representatives via FB or WhatsApp.

Triggers, automations and other workflows can also be configured for those sorts of interactions, and the reporting capabilities of Zendesk® Explore are extended to them as well.

Request a free 30 minute Zoom meeting to show you how Zendesk® works with the social messaging apps and determine whether incorporating them into your omnichannel strategy is profitable.

Contact us for more information.

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers