Migrating and Integrating Microsoft Office 365 & Zendesk

We help you integrating and migrating Office, Teams and Zendesk for increased productivity

Microsoft Office 365 Migration & Teams Integration

Microsoft Office 365 is the most used productivity software. Organisations of all types often manage their customer service requests and sales opportunities through a combination of Outlook, Calendar, Excel, Word, PowerPoint, OneDrive (storage) and Teams (video conferencing and messaging).

When companies are not able anymore to handle the support and sales requirements only through Office 365, Zendesk® is a safe bet for a scalable and collaborative solution for processes related to CRM, commercial deals or service issues. By putting it in place with us, the service and commercial representatives increase their productivity and confidence when carrying out actions related to customers and prospects. There is also a higher control at all the levels thanks to templates, automations and dashboards.

Microsoft Teams and Zendesk<sup>®</sup> Support Integration [Microsoft Teams and Zendesk<sup>®</sup> Support App Integration. Ticketing, Collaboration, Workflows, Web Conferences. CRM and Customer Experience (CX)]

With our pragmatic approach, you are able to start using Zendesk® Support or Sell in a few days. The best practices are also implemented so Zendesk® is combined in an effective manner with Teams and other Office 365 components for an advanced Customer Experience.

Connecting Outlook to Zendesk® Support and Sell is fast. For Support, besides the Microsoft Outlook App, there is also a very useful Teams App for adding ticket views in a channel tab and selecting the ticket views to be displayed in the Zendesk® tab.

Contact us for a free 30 minute Teams meeting to see how to evolve from Office 365 to Zendesk®’s omnichannel customer service & sales for an even better Customer Experience.

Contact us for more information.

>> Check the Office365 App in Zendesk®

By working with us, you will benefit from:

15+ years of experience building web platforms
10+ years of experience as software consultants
Internal Knowledge of Zendesk® as a corporation
Knowledge of Zendesk®´s best practices
Agile development practices
Great process flexibility
Budgeting per project or per hour

Guillermo Prieto

Customer Experience Leader

Ex Zendesk© employee.
+10 years of experience in CRM & CX.
MSc, Management of Information Systems master degree.

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Cesar Chas

Technology Leader

15+ years of experience as a web & SaaS developer.
Certified Zendesk© consultant and developer.
Enterpreneur, economist, and full-stack developer.

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