Prestashop

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Prestashop Integration

Prestashop is one of the main ecommerce providers in Europe. Working with the partner 202 Ecommerce, Zendesk® has developed an application for Support to show relevant customers’ information so agents can deal with most of the cases without leaving the Zendesk® console and therefore reinforcing its role as a CRM or ticketing or service automation software.

Zendesk for Prestashop App by partner 202 [Prestashop and Zendesk App Integration. Customer and Order Details. Ecommerce, Zendesk CRM and Customer Experience (CX)]

At a first glance, this app lets us know the end user’s name, first purchase date, and recent orders. When more information is required about one of the latter, we can see its date, product name, quantity, and the billing and shipping addresses.

It is also very easy to embed the Support widget on your Prestashop store. You can view more details on this integration and install it by going to Zendesk®'s marketplace.

Respira Internet has valuable experience with retailers working with both Prestashop and Zendesk®. We can assist you designing multi-language and conditional contact widget forms, tailoring its behaviour on your ecommerce web, and also further integrate the products from both vendors to have more insights in Zendesk®, carry out other Prestashop-related tasks from there, or even configure automations depending on the customers’ browsing and spending.

Contact us for more information.

>> Check Prestashop App in Zendesk®

By working with us, you will benefit from:

15+ years of experience building web platforms
10+ years of experience as software consultants
Internal Knowledge of Zendesk® as a corporation
Knowledge of Zendesk®´s best practices
Agile development practices
Great process flexibility
Budgeting per project or per hour



Guillermo Prieto

Customer Experience Leader

Ex Zendesk© employee.
+10 years of experience in CRM & CX.
MSc, Management of Information Systems master degree.

guillermo@respirainternet.com
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Cesar Chas

Technology Leader

15+ years of experience as a web & SaaS developer.
Certified Zendesk© consultant and developer.
Enterpreneur, economist, and full-stack developer.

cesar@respirainternet.com
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