Improve your productivity
Prestashop is one of the main ecommerce providers in Europe. Working with the partner 202 Ecommerce, Zendesk® has developed an application for Support to show relevant customers’ information so agents can deal with most of the cases without leaving the Zendesk® console and therefore reinforcing its role as a CRM or ticketing or service automation software.
At a first glance, this app lets us know the end user’s name, first purchase date, and recent orders. When more information is required about one of the latter, we can see its date, product name, quantity, and the billing and shipping addresses.
It is also very easy to embed the Support widget on your Prestashop store. You can view more details on this integration and install it by going to Zendesk®'s marketplace.
Respira Internet has valuable experience with retailers working with both Prestashop and Zendesk®. We can assist you designing multi-language and conditional contact widget forms, tailoring its behaviour on your ecommerce web, and also further integrate the products from both vendors to have more insights in Zendesk®, carry out other Prestashop-related tasks from there, or even configure automations depending on the customers’ browsing and spending.
Contact us for more information.