Using G Suite & Zendesk
We help you integrating both systems for increased productivity
Google Workspace (G Suite) Migration & Integration
Google Workspace (formerly G Suite) is the productivity software that startups and new ventures primarily use. They often manage their tickets, help requests and sales activities through a combination of its mailing (Gmail), calendar, sheets, docs, slides, video conferencing (Meet), messaging (Hangouts) and storage (Drive) capabilities.
When the customer service and sales needs can no longer be managed by Google Workspace (G Suite) alone and a scalable and collaborative solution is required for CRM, ticketing or opportunities, Zendesk is a proven option. By working with us to put it in place, there are quick improvements in the output and satisfaction of the agents and sales reps, together with more visibility and control of customers and prospects through templates, tasks, triggers, time-based actions and reporting.
With our didactic methodology, you are able to start using Zendesk Support or Sell in less than a week and follow the best practices so everyone quickly prefers Zendesk over Google Workspace (G Suite) for Customer Experience-related tasks and processes.
Connecting Gmail to Zendesk is easy. There are also useful integrations in the Marketplace like the Google Hangouts App (to increase collaboration or link a ticket to a conversation) for Support or the Google for Sell App (to sync calendars, contacts and tasks) and Google Drive for Sell App (to view and share files and documents related to deals/opportunities) for Sell.
Contact us for more information.