Champions of customer service
Before starting the onboarding process, we set up a conference call (Zoom, Teams..) where we:
The first consulting session is absolutely free, no matter how long it takes.
There is absolutely no obligation from your side. No questions asked.
We keep your idea private. We will sign an NDA agreement if you want.
After this session, the implentation process can begin.
First, we set up a conference call (Skype, Teams..), in which:
Inmediately after this, your team will be ready to start using Zendesk® with some real customers and / or employees.
Each week, we follow up these 3 steps:
We will show you everything we do so you can fly alone as soon as possible. You will be seing real performance and productivity gains week by week.
After week 4, you will receive a summary/guide of the configurations done and actions undertaken.
1 month after deployment
You will have gained some experience by now. We will make a follow-up session, just to address any issue you may have.
3 months after deployment
As you gain experience, you will have questions regarding some advance topics. Those will be dealt with in this last session.