®

Champions of customer service

Integration and consulting

Zendesk® makes support, sales, and customer engagement software for everyone. It’s quick to implement, easy to use, and scales to fit your needs. With Zendesk®, it takes hours — not weeks — to get up and running.

Zendesk® is easy-to-use and fast-to-configure. It can improve exponentially the way you support your customers. We work with you to adapt what makes sense while leveraging the standard functionalities and processes of Zendesk® so your business needs are covered in the most cost-effective way.

Get the Most out of Zendesk®

Take advantage of our experience as both Zendesk® employees and consultants. We have made dozens of integrations for diverse companies.

You will benefit from Zendesk®´s own omni-channel support, the public applications of its marketplace, and specific apps & integrations we can develop as of your processes & systems map.

Implement Zendesk®´s Best Practices from Day 1

Our experience at Zendesk® will help you achieve a high CSAT (Customer Satisfaction) rating, by using Zendesk®’s functionalities, methodology and recommendations. You will be able to:

  • Improve your customer experience increasing satisfaction rates.
  • Save countless man hours by installing procedures that save time for both your customers and your staff.
  • Keep your customers engaged with no extra work from your side by leveraging the power of the help center, triggers and automations.
  • Allow your customers to communicate with you however they want (whatsapp, chat, web form) and keep the conversation flowing using the most convenient channel for you in each interaction (the previous ones or phone, SMS or email)
  • Keep control and trace the whole omni-channel interaction. Everything will be registered automatically, no matter if your client jumps from whatsapp to chat, email, web forms, etc.
  • Transform your support team into super agents with all the required functionalities and information to handle the omni-channel interaction through the same workspace/interface supercharged with Zendesk®’s marketplace applications, your own private ones and specific integrations via custom text fields.
  • Analyse and monitor the most important support metrics (Customer Satisfaction, First Reply Time, Total Response Time) and others we define together so your customer satisfaction and agent happiness reach and stays at the highest levels.