Start using Zendesk in a matter of days, not weeks
We help you set up and integrate Zendesk® for an Outstanding Customer Experience with Suite Support and Sell.
This is a summary of our onboarding process for a fast implementation, autonomous administration and successful usage of Zendesk®:
- Kick off meeting
- Initial setup
- Continuous iterations with hands-on sessions to use more functionalities, establish workflows, configure advanced settings, and adopt Zendesk®’s best practices.
- Post go-live technical and functional support.
Our help can be very beneficial before, during and after the implementation in case you answer ‘yes’ to any of those questions:
- Are you new to Zendesk®?
- Have you tried to configure it during the trial but gave up?
- Do you have time or skills constraints to put in place?
- Is your implementation requiring an Assessment?
- Have you detected that your sales reps, customer service agents or administrators need guidance or training on using or configuring Zendesk®?
- Are your customers using instant messaging Apps (WhatsApp, Facebook Messenger, WeChat) you should support from Zendesk®?
- Would you like to avoid switching between different applications or windows as much as possible?
- Do you envision using Zendesk® as a CRM?
Those are the services we provide for an effectively use & administration of Support, Guide, Chat, Messaging, Talk, Explore & Sell:
- Change management
- Advanced configuration
- Hands-on training
Besides giving you beneficial tips and tricks during the onboarding process, we also Identify public applications and are able to develop SaaS integrations & apps that meet business and technical needs around and beyond Zendesk®'s Service and Sales capabilities.
More information at zendeskonboarding.com.
Contact us for more information.