Peace of mind for your digital projects
We can integrate Zendesk® with your own applications in three ways:
Display summarised content (sales opportunities, products sold, services contracted, pending payments, customer locations, serviced assets, etc.) from other systems and be able to make certain changes or execute specific actions directly from the interface.
For example, a support agent might see the sales you have made to the client he is talking to or maybe data from a ticket registered in another platform.
Zendesk® Point to Point integrations
Point to point integrations to display static information (customer id, booking reference related to the ticket) in a custom field from your software of choice.
For example, if a user clicks a checkbox, your systems are updated so somebody out of Zendesk® is notified.
Zendesk® API based integrations
We can link Zendesk®´s APIs to your systems´ APIs so they can share information, without any user interaction.
For example, we can send a summary of resolved tickets to your BI software.
Save money while preventing errors, and make your employees working experience much better.
Contact us for more information.