Zoom integration

Adding videocalling capabilities

Zoom Integration

As one of the most used video and web conferencing tools, Zoom is very popular among Startups and is growing its penetration in the Enterprise segment thanks among others to agreements like the one signed with Oracle in which both parties are vendors and customers.

Zoom has developed its integration app with Zendesk® to schedule and launch a video meeting directly from a ticket.

Zoom and Zendesk<sup>®</sup> Support Integration [Zoom and Zendesk<sup>®</sup> Support App Integration. Schedule and Launch Video Calls and Web Conferences. Post their details as a Ticket internal note and access their recordings from there]

The meeting information is posted as a private comment on the ticket when a session ends, and its recording can be viewed from within the browser.

This integration allows agents to concentrate on resolving issues and using Zoom directly from the Workspace, only leaving it when the video conference starts (they can always be back to the Zendesk® interface once it has been launched).

Respira Internet uses Zoom and has it integrated with its Zendesk® demonstration environment. We will be happy to show you how to work with it in a free 30 minute video meeting and determine how to supercharge your Customer Service and collaboration capabilities.

Contact us for more information.

By working with us, you will benefit from:

15+ years of experience building web platforms
10+ years of experience as software consultants
Internal Knowledge of Zendesk® as a corporation
Knowledge of Zendesk®´s best practices
Agile development practices
Great process flexibility
Budgeting per project or per hour

Guillermo Prieto

Customer Experience Leader

Ex Zendesk© employee.
+10 years of experience in CRM & CX.
MSc, Management of Information Systems master degree.

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Cesar Chas

Technology Leader

15+ years of experience as a web & SaaS developer.
Certified Zendesk© consultant and developer.
Enterpreneur, economist, and full-stack developer.

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