Zoom integration

Adding videocalling capabilities

Zoom Integration

As one of the most used video and web conferencing tools, Zoom is very popular among Startups and is growing its penetration in the Enterprise segment thanks among others to agreements like the one signed with Oracle in which both parties are vendors and customers.

Zoom has developed its integration app with Zendesk® to schedule and launch a video meeting directly from a ticket.

Zoom and Zendesk<sup>®</sup> Support Integration [Zoom and Zendesk<sup>®</sup> Support App Integration. Schedule and Launch Video Calls and Web Conferences. Post their details as a Ticket internal note and access their recordings from there]

The meeting information is posted as a private comment on the ticket when a session ends, and its recording can be viewed from within the browser.

This integration allows agents to concentrate on resolving issues and using Zoom directly from the Workspace, only leaving it when the video conference starts (they can always be back to the Zendesk® interface once it has been launched).

Respira Internet uses Zoom and has it integrated with its Zendesk® demonstration environment. We will be happy to show you how to work with it in a free 30 minute video meeting and determine how to supercharge your Customer Service and collaboration capabilities.

Contact us for more information.

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers