Integrating Slack & Zendesk

We help you integrating Slack to enhance your team performance

Slack Integration

Slack is one of the most used communication tools. Different sized companies use it to reduce the email load and foster internal and external collaboration.

Zendesk® has developed the Slack for Zendesk® Support app to bring all of the customer interactions into Support. From the Slack interface, tickets and internal notes can be created in seconds and notifications on new and updated ones are delivered to any Slack channel.

Slack and Zendesk<sup>®</sup> Support Integration [Slack and Zendesk<sup>®</sup> Support App Integration. Ticketing, Internal Collaboration, Workflows. CRM and Customer Experience (CX)]

Slack and Zendesk® Support are integrated almost immediately. With our assistance, the best practices are also implemented to combine customer-related workflows, empowering agents to efficiently deliver a great Customer Experience.

Contact us for a free 30 minute Zoom meeting to see how to supercharge your Slack with Zendesk®’s omnichannel capabilities, potentially making it also your de facto CRM.

Contact us for more information.

>> Check the Slack App in Zendesk®

By working with us, you will benefit from:

15+ years of experience building web platforms
10+ years of experience as software consultants
Internal Knowledge of Zendesk® as a corporation
Knowledge of Zendesk®´s best practices
Agile development practices
Great process flexibility
Budgeting per project or per hour

Guillermo Prieto

Customer Experience Leader

Ex Zendesk© employee.
+10 years of experience in CRM & CX.
MSc, Management of Information Systems master degree.
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Cesar Chas

Technology Leader

15+ years of experience as a web & SaaS developer.
Certified Zendesk© consultant and developer.
Enterpreneur, economist, and full-stack developer.
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