Integrating Jira & Zendesk

We help you integrate Jira & Zendesk

Jira Integration

Jira is one of the main software development tools. It also has certain ticketing capabilities but since they have been primarily launched for internal use, in many cases companies choose Zendesk® in order to deliver an omnichannel Customer Experience that also makes agents happy, making it also a de facto CRM or Service Automation Tool.

Jira App in Zendesk Support [Jira and Zendesk Support App Integration. Tickets, Service Requests, Issues, Customer Conversations, Collaboration, Workflows. CRM, Service Automation, Customer Experience (CX)]

Zendesk® has developed the Jira App for Support so customer service representatives can easily escalate and link tickets to Jira issues directly from their Zendesk® interface. In Jira, engineers are able to view customer conversations related to an issue and collaborate with agents to resolve it.

Jira and Zendesk® are easily integrated. With our guidance, you can also start using Zendesk® fast and in alignment with Jira’s development functionalities, establishing in each side the workflows that make more sense.

Ask for a free 30 minute web conference to explore how to combine your Technology and Customer Service teams to deliver a great Customer Experience.

Contact us for more information.

>> Check the Jira App in Zendesk®

By working with us, you will benefit from:

15+ years of experience building web platforms
10+ years of experience as software consultants
Internal Knowledge of Zendesk® as a corporation
Knowledge of Zendesk®´s best practices
Agile development practices
Great process flexibility
Budgeting per project or per hour

Guillermo Prieto

Customer Experience Leader

Ex Zendesk© employee.
+10 years of experience in CRM & CX.
MSc, Management of Information Systems master degree.
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Cesar Chas

Technology Leader

15+ years of experience as a web & SaaS developer.
Certified Zendesk© consultant and developer.
Enterpreneur, economist, and full-stack developer.
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