Integrating Jira & Zendesk

We help you integrate Jira & Zendesk

Jira Integration

Jira is one of the main software development tools. It also has certain ticketing capabilities but since they have been primarily launched for internal use, in many cases companies choose Zendesk® in order to deliver an omnichannel Customer Experience that also makes agents happy, making it also a de facto CRM or Service Automation Tool.

Jira App in Zendesk Support [Jira and Zendesk Support App Integration. Tickets, Service Requests, Issues, Customer Conversations, Collaboration, Workflows. CRM, Service Automation, Customer Experience (CX)]

Zendesk® has developed the Jira App for Support so customer service representatives can easily escalate and link tickets to Jira issues directly from their Zendesk® interface. In Jira, engineers are able to view customer conversations related to an issue and collaborate with agents to resolve it.

Jira and Zendesk® are easily integrated. With our guidance, you can also start using Zendesk® fast and in alignment with Jira’s development functionalities, establishing in each side the workflows that make more sense.

Ask for a free 30 minute web conference to explore how to combine your Technology and Customer Service teams to deliver a great Customer Experience.

Contact us for more information.

>> Check the Jira App in Zendesk®

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers