Social Media & Networks

Giving support to public messages

Social Media & Networks

Besides covering the most popular social messaging apps, through Zendesk® you can support public posts on your Facebook and Twitter pages, handling communications on those social media & networks in the same interface you use for email, chat, messaging or phone queries.

Facebook wall interaction in Zendesk Support [Zendesk Suite and Support integrate with popular social media and networks: Facebook, Twitter, Instagram, YouTube, Google MyBusiness, LinkedIn, Pinterest]

Configuring the integration with Facebook and Twitter is quick so those social networks can be supported in an almost immediate manner at no extra cost, setting up workflows (triggers, automations), views, and reports around them as well.

There are multiple apps in the Marketplace of Zendesk® to extend the coverage to other social media like Instagram, YouTube or Google My Business. Some names and links: Instagramer, Instagramer Comments, Youtube Tickets, Google My Business.

In case you have a strong social presence and you need to constantly monitor different networks and provide a consistent customer service through them, another option is combining the app of Hootsuite with Zendesk®, extending your reach to Pinterest and LinkedIn as well.

Contact us for a free 30 minute Web conference to see how Zendesk® supports Social Media and Networks and decide whether servicing through them is useful for your Customer Experience.

Contact us for more information.

By working with us, you will benefit from:

15+ years implementing CRM and CX solutions
15+ years building apps and integrations
Former Zendesk® employees
Specialised Partner. We only work with Zendesk® as CRM / CX solution.
Certification in Zendesk® Suite, Sunshine Conversations, and Sell
Zendesk® training and best practices for administrators and users
Agile procedures for evaluating, implementing, and developing
Flexibility in the way of working and speed in the face of incidents
Multiple references and focus on the satisfaction of our customers