isEazy standardizes and enriches its Customer Support
isEazy is the technological leader in e-learning solutions for the development of training processes, communication and corporate knowledge of organizations. By means of their state-of-the-art e-learning platforms, many well-known companies easily solve their training needs.
With a 360º offer in e-learning, isEazy covers the complete training cycle of organizations, offering all the necessary tools to tackle any online training project.
As a result, this technology company provides a support that is highly oriented towards customer satisfaction, being based on the product or products contracted with them. As an existing user of Zendesk Support, isEazy opted to increase its capabilities through Zendesk Suite, also making it their standard solution for Customer Service. Its multibrand functionality, and the ease to create and share knowledge through Zendesk Guide were other remarkable capabilities they took advantage of.
isEazy's commitment to Zendesk allows it to provide faster, more consistent and satisfactory support, encouraging its clients' administrators to generate more quality content and training, so students can increase their productivity and their appreciation of their Employee Experience.
Likewise, this SaaS (“Software as a Service”) company has worked with Respira Internet to deploy Zendesk, balancing its needs with the best practices of each solution to elevate its Customer Experience. During the process and according to its nature, isEazy has also achieved a high level of knowledge in the administration and use of Zendesk so that its Support department continues to evolve and support the growth of its tools.
“Choosing a single solution for our Customer Support was a very important decision for isEazy because of the impact it has on the adoption and correct use of our tools. As an e-learning solutions company, we have very high standards and expectations for the partners we work with. For this reason, in a collaborative and agile way, Respira Internet has contributed to us getting the most out of Zendesk Suit, increasing the satisfaction of both our clients and users.”
Ana Castillo Customer Support Manager, isEazy
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Customer Experience Leader